We polled some great restorers recently about the biggest mistakes they've made as leaders.
The conversation was interesting.
The most common response was keeping a bad employee. This is certainly understandable, especially given the current climate surrounding staffing.
The second most common response was trusting your gut. Keeping a bad employee could certainly be part of trusting your gut, and if it were, then this would overwhelmingly be the leader.
There is a great book on this subject. Its called "Blink: The power of thinking without thinking" by Malcolm Gladwell. Check it out in our Book Vault.
We are human.
We screw up. Some days it feels like we screw up a lot more than others
Most of us learn, and move on.
But we all have that screw up that we may tell others later by starting the story with "there was this one time".
We'd love to hear your story.
Join Restoration Nation to share your story!
We polled some in our community, and this is what they said.
We are testing out the "Less is More" approach to blogging.
There is long form.
And there is short form (as you will experience below)
What do you think?
Let us know which one you prefer in Restoration Nation!
A project is like a meal.
The steps are the ingredients.
The scope is the recipe.
The client is the guest.
You have to figure out if the client likes spicy, salty, tangy or just plain ole fried.
But it's the work.
You get through it.
Make up some shit along the way,
People pop in and leave,
But at the end, you have a table laid out and you are excited for others to enjoy it.
A bottle of water at Costco is approximately $0.25.
The same bottle in the supermarket is worth about $0.50.
The same bottle in a bar costs $2.
In a good restaurant or hotel, it can be worth up to $3.
At an airport or on the plane, you may be charged $5.
The bottle and the brand is the same, the only thing that changes is the place.
Each place gives a different value to the same product.
When you feel like you are worth nothing and everyone around you belittles you, change places, do not stay there.
Have the courage to change places and go to a place where you are given the value you deserve.
Surround yourself with people who really appreciate your worth.
Don't settle for less.
The restoration industry has found a lot of success in getting referrals from plumbers. There is an expectation from most plumbers that you must pay them for the leads they send you.
Appreciation for referrals can be shown in many many ways.
Cash is one way, and it's been a “tradition” in the industry for a long time. But if you’ve been around myself, Klark, Restoration Advisers, or A.I.R. (Alliance of Independent Restorers) you know that we challenge tradition, and the status quo.
We are about advancing the industry, promoting new ideas to bring new ways of doing business, and achieving new levels of success.
People that care about you want to see...
This is right off the notebook of Klark... he sent this to our clients but I wanted to share it with you too!
Its so good. And it really addresses a challenge that the industry is facing right now.
I know in this current climate of human assets, this is HARD….but I have ALWAYS looked at hiring a new person to the team as an investment.
I would do my research
I would make sure exactly what I am hiring for
I would expect an ROI. A $50,000 annual person can make you 50k, lose you 50k or make you $600,000.
Isn’t that worth finding the right person.
The idea of turning down work doesn’t sit well with many…..but I continue to watch us play Russian Roulette with our customers, our brand and burn our other staff or management but asking them to manage people that won’t ever really care about your business or their part in it.
These people should NEVER be allowed to wear your shirts. Decline a job before you let that happen.
If you go to a...
Profit is your FUEL
Let's talk about my favorite topic.
I have a sign in my office that says:
Gross revenue is vanity
Net Profit is Sanity
Cash is KING.
Profit is your everything and I stand on mountain tops screaming that if you are not truly profitable you put a terrible strain on the engines, your wings and sometimes force the plane to land (to use the metaphor of your business being like an airplane).
The number 1 reason a business fails is CASH FLOW. Cash Flow, as we have discussed all along in this section is affected by a combination of many things.
Your marketing gets your product/ service noticed and entices people to buy from you.
Your sales effort to ensure that you are selling enough of a service to meet the financial needs of your company.
Then your control of the...
Planning: Identifying your business goals?
From the desk of Sir Klark Brown.
Our big 2022 goal is in this blog. You don’t want to miss it… we don’t want you to. We need your help to accomplish our BHAG (BIG, HAIRY, AUDACIOUS GOAL)
Goals of money… Hopefully an emphasis on profit.
Ideas of free nights and weekends.
It is possible you feel like this recession proof business will provide endless quality leads.
These are valuable in building your company.
Let's go back to the beginning and take a journey.
Or maybe you are at the beginning and are wondering which direction to take.
As we start this journey together, it is important that we remember that we are…. well, at the beginning.
All successful efforts and endeavors start with a clear vision and goals. Not only for ourselves, but as we build a team to help us, the importance of this omni present vision will be among the most critical assets you have.
Do you ever just not know where to start or how to do what MUST be done? You ask yourself if this is all worth it.
Today our focus will be on never ever having a feeling that you are unclear and you show up at your office and not know what to do or what to do next.
This clarity and confidence will help you in marketing, team...
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