This is part one of a four-part series that we break down what it means to be called a professional restorer. If you've followed me for any length of time you know that I talk about professionalism a lot.
Follow on our YouTube channel for this series as well:
In my humble opinion, the traits, characteristics, skill sets, and presence of someone in our industry is the one who checks off most of all the boxes as a professional.
Being professional does not mean you know everything. But it means that you have a company of value that people look at as what they want to model themselves after.
And I think that actual professionals make up less than 10% of our industry.
I believe professionalism is absolutely everything for your business. It's really what creates a repetitive business, a reputation, and a brand.
I believe it's a company that people want to do...
Black and white.
Seems like it is shaping up to be the theme for Restoration Advisers in 2023.
We fly solo.
We walk alone.
A lot of naysayers.
What they are missing is the simplicity of what we talk about.
We preach doing things RIGHT.
Right for you.
Right for your people.
Right for your business.
We don’t need to follow a script that everyone else says we should follow.
You don’t either.
The challenge is figuring out what the right thing is for you, your people, and your business.
We use an 8 step process so your business can have an identity.
What do you stand for? Meaning. What is at the core of everything you do?
In the business world people like to use the words “core values”.
What is it that you want to be known for when all of this is in the past?
Either when you die. Or when your business shuts down.
What do you want people to know you and your business for?
In the business world… It's known as a mission...
Fatigue and Burnout from Fighting to Get Paid by the Insurance Companies?
I want to talk about something that I believe many of you will resonate with and relate to.
I speak to a lot of people in restoration and remediation with small and big companies. And a prevalent theme that I'm seeing is fatigue from the fight of trying to get paid by the insurance companies.
Unless you have been in hibernation for the last decade, I’m sure you’ve noticed that the insurance processes and procedures have become harder over time. It’s like year after year and job after job, the same thing happens and it’s causing a lot of people to get tired and burn out.
Check out this weeks episode of Disaster Podcaster
Take Time to Rest and Work on Things
Every year, I take one week and go to a pretty remote area of Montana. It's a humble place.
I go there with the pure intention of disconnecting...
If you were offered a reset button for your business, would you press it?
We’ve been doing solo podcasts for a while on the Disaster Podcaster. Much easier, far less complex recording process.
As we post-produced it we realized that there were some audio issues. Nothing that most people would pick up on, but significant enough that we felt that they needed to be addressed to get future podcasts to an acceptable standard in our books.
We adjusted knobs. We turned dials. We slid sliders. To no avail.
Then Klark yanked the XLR chord out of channel 4 and plugged it into channel 1. Shazam.
All was well.
The audio was seemingly perfect.
All we needed was to change channels.
We needed to try something new.
The irony of the situation was that the podcast that revealed the issue to...
Let’s have a conversation about certifications.
The restoration industry loves education. They love all the certifications. Many people chase the prestigious title of “Triple Master”.
Certifications are very popular and some may say pertinent to have to build a strong restoration company.
In our discussion, we will cover some of the following topics:
I want to start by saying that education, knowledge and accuracy on the processes in which you perform restoration and especially mitigation are incredibly important.
Important from a liability standpoint for sure. Improper structural drying, faulty cleaning and skipped steps in the terms of safety, can open you and your entire company up to liability.
Molds, toxins, bacteria, hazards and biological exposures can impact the health of your staff, your client and the surrounding...
A lesson on resolving issues.
I hope 500 people stop to read this and maybe pick up one tiny thing that they aren't doing. But one person is enough.
Drop the Ego.
Do you and any selection of your team take a dedicated and focused time each week to remove issues from your business?
Sadly, most people love those partial rolls of duct tape lying around. They are great of masking issues so you don't have to face them and hold one another accountable.
That's the word, isn't it? Accountability.
We are asked almost weekly how to hold staff accountable to make sure they do what they need. That's a lot of issues in one.....but first they have to KNOW what things are expected.
Sound impossible? Seems like it, but it's not.
BLAH BLAH consulting talk, big ideas, no action.
That mentality is yet another mask that people tell themselves to not face the fact that issues occur To all companies large and small.
You just might owe hundreds of clients an apology.
Apologies are a very hard thing for people to wrap their heads around because ego and pride get in the way.
Stay with me here for a moment.
You must first start out by knowing that my article here is a resource to improve.
As pretty much an optimist, I believe the overwhelming population of the world, and in this case, the roofing industry means to do the best they can for their client.
But this elusive thing called education just always dances around.
If you are currently in or have even been in the roofing industry for any period of time, it is quite likely that you have missed a few opportunities to truly deliver for your client. Again…not the intention (let’s hope), but from knowledge.
If this does not pertain to you, reach around and pat yourself on the back because you are up at the ninja level.
As a 20-year veteran and very knowledgeable MITIGATION expert, I have seen...
Professional Performers Don’t Require Immediate Compensation
“Did you think you could have the good without the evil? Did you think you could have the joy without the sorrow?” – David Grayson, professor and author
Most people are fully engaged in microwave thinking – a deep belief that compensation should immediately follow any effort. Champions are different. They believe every effort performed with good intentions yields some form of compensation at some point. People become champions by perfecting their competencies until other people label them ‘champion.’ In most cases, this label took years of hard work and sacrifice to achieve, with little or no apparent compensation along the way.
Many of the great ones were ridiculed and criticized for investing so many hours in the development of their core competency. Not swayed by amateur opinion, they pushed forward aggressively. This delayed gratification set the stage for all future battle...
I'm convinced that 1% a day gets your there.
I'm down here in Fl and as you can imagine, all kinds of non sense is occurring.
A few things (well a lot of things) dawn on me.
It takes insane amounts of hard work, dedication and patience to build a great company.
One that matches your standards.
Fulfills that place in your heart on what you imagined.
A brand that others look up to.
I have said for years (and forgive me if I haven't said it to you):
If you stop chasing money, and chase a great organization, all you ever want will come.
All I wish, as a coach, for you is a business that's not a job.
You aren't required for its operation. You live a full life and cross off all the bucket items.
How to do it?
Hire right, train hard, pay well and get the f**k out of the way.
Simple, but not easy.
Im watching people chasing money like they think an astroid is hitting earth next week.
So they do wreckless work and take jobs they never would at home.
In 2022, with the internet.....reputations follow...
Disaster recovery. That's what we do.
Mitigation = prevention
Restoration is a broad term.
We are a very niche specialty more akin to emergency management than construction.
I've said for years...the professionals (technicians) should be a very high caliber. Not sub $20 per hour people.
I think $30 is too low for what they NEED TO BE.
Why do you think we see such a struggle at the hiring at the tech level. No one wants to do all that work plus the documentation for $19 per hour.
Our bill rates should technically be up close to $100 per hour.
But we have allowed an insurance industry dictate our value.
They don't care how a job is performed. If they did, half their vendors would never be allowed in a structure.
They want to pay the least.
Everyone knows but they don't know what to do about it.
An emergency services technician, that doesn't need a supervisor (think medical equipment, AT&T, automobile And other should be making $60,000'plus. That's a good living wage.
For that, a...