Restoration Business Personalities - The Leader

From the desk of Klark Brown (no AI was used in the writing of this article)

Restoration Team Personalities

Join us along this ride as we help bring you insights to get a better understanding of the  personality types that may be on your team.

More importantly, maybe you can put your team in the right place ON the team or recruit the All-Stars that will help you rocket to success.

This is part of our series around PEOPLE. Culture, investing, and growing people to help leaders buy back their time to do the best work that creates profit and FIRES THEM UP.





The Leader

Let’s start this particular conversation with all agreeing that you don’t need to wear a suit, drive a Ford F-250 or work in a fancy oak-filled office to be a Leader.  When we all change our outlook on what a leader is and what the characteristics that a leader may possess are, we can begin to see that we likely have...

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Creating Engagable Restoration Employees

Uncategorized Jul 04, 2023

From the desk of Klark Brown (no AI was used in the creation of this article)

This blog is the foundation for our summer live coaching series on Company Culture.
Join Restoration Business Academy to join in the live discussions, and get the resources referenced. 
There is another link at the bottom.

Read time: less than 8 mins.
Be sure to read the whole blog. 


Notice the difference between Engaged and Engagable

Engaged employees are energetic, creative productive, and motivated. Everyone wants these rock stars on their team. We all strive to find these. But creating engageable employees isn’t as hard as you might think. But it does take serious intentional focus. It is also not a “project”. Developing Engagable employees is a culture and an eternal mission, not something that is ONE AND DONE. 


From 100’s of conversations with leaders, owners, and restoration peers of all shapes and...

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Distractions in the Restoration Industry

Uncategorized Jun 27, 2023

From the desk of Klark Brown: No AI was used in the creation of this article


A big challenge in your restoration business might be distraction. And you have complete control over it. 

We live in a great world where anything you want to know is a few-word prompts away (thanks to Google and OPEN AI).

This is also paralyzing you. We think that knowing MORE will help us move forward.
Somehow we have convinced ourselves that we just don’t know enough or maybe we are telling ourselves that the results we are getting are not enough.
Do you likely feel you are seeing others online or at events presenting that they are “killing it”?
1. Stop that today because you are not them and they are not you.
2. They might not be truly as successful as you think and are also looking for new answers.

If you were to sit and perform a painfully detailed time analysis on how you spend your day, you would likely feel very self-conscious and not willing to share the results...

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The Problem with Working Managers

From the desk of Klark Brown (no AI was used in the creation of this article.)

Have you ever thought about  WORKING MANAGERS?


In most all trades, and ours not excluded, there is a need for managers, supervisors, and leads to help move projects along. Any owner or leader knows that delegating tasks to middle management is the key to growth and buying back your time. 


A major issue we see in this structure is twofold. 

  1. We elevate/ promote people without really providing them with the support, tools, and expectations of what they are in the new position to do.
    Read our blog about this particular topic
    Things Break In The Middle.
  2. The limitation on time between the two titles (working/ manager) causes a conflict and drives negative results. 
    In today’s blog, we want to open conversation so that we might be more intentional with these positions and ultimately create better managers and get incredible results. 



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Everyone is a Critic

Uncategorized Jun 13, 2023

From the Desk of Klark Brown (NO AI was used in the creation of this writing)


Ignore them. If you want to do amazing things, you are going to need to develop skills to shut them out. 

I recently read a blog/ article by a favorite writer of mine named Cole Schafer. Check out his work here

You are welcome. 

He wrote about a theory made popular by Hilde Østby’s lovely book, The Keys to Creativity. 

Anyway, Hilde points out the fact that at around age 6, a child begins to develop an inner critic that is manifested by outer voices. 

You see, before the age of 6, a child will draw a picture, write a poem or sing a song to anyone willing to look at it or listen. They worry 0.0% about what someone will think. They have not begun to hear from adults that it's ugly. 

Most decent people would never intentionally smash a child's imagination and cheer. 

But seemingly when school age arrives, that all changes. Other students or worse yet,...

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Restoration Business Scorecard

business coaching overhead Jun 06, 2023

Restoration Business Scorecard

From the desk of Toby Clem.

Running a restoration business can be a challenging and rewarding endeavor. Whether you're dealing with water damage, fire damage, or mold remediation, you need to be on top of your game to deliver high-quality services to your clients. One way to ensure that you're meeting your goals and staying on track is by using a restoration business scorecard.

A restoration business scorecard is a tool that helps you measure and track your performance in key areas of your business. It provides you with a snapshot of how well you're doing, what areas you need to improve, and where you should focus your attention. In this blog, we'll explore why a restoration business scorecard is important, how to structure it, and how to use it every week.


Why is a Restoration Business Scorecard important?

A restoration business scorecard is an essential tool for any restoration business owner or manager. 

Here are some reasons why:

  1. It...

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Is Xactimate the BEST Option for Mitigation?

 From the desk of Klark Brown (no AI was used in the writing of this creation)

It’s a fair question, right?

First, let me run for cover. I expect hate missiles and possibly even an attempt to be canceled. When we start to discuss Xactimate, it brings out a rainbow of emotions in people. Both love and hate. 
Let me clear the air. If you have ever read my content and coaching, I am often heard providing alternatives to Xactimate for a host of reasons. That is usually met with die-hard fans hearing what they think I am saying…and that is that Xactimate is not good. In general, it is a very powerful tool and software.  That said, I feel a few factors exist that create negative impacts on contractors’ businesses. Let me Explain. 

What's wrong with Xactimate?

Honestly nothing. It is a software program. A tool. A program designed to assist in creating an accurate estimate for...
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Four (4) Thieves of Production

From the Desk of Klark Brown (NO AI was used in the creation of this writing)



Everyone starts with all the best intentions and direction to smash goals, get more done, and become a BEAST.

But the world has this odd habit of throwing in the most distractions to keep you from these things.
More times than not, these are social media or people and things that we have not done the best job setting boundaries with.

I coach and mentor dozens of individuals and companies that have ALL the talent and ability they need to get almost anywhere they need to go but are taken off course, never finishing much and then dwelling in a sense of failure or frustration.

Today I want to share a few of the things I learned from the great book THE ONE THING by Gary Keller, that most commonly see as culprits.

Let this list be a beacon to help you build new habits to achieve everything you set your mind to. 


1. Inability to Say “No” 

2. Fear of Chaos 

3. Poor...

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Process Your Progress

Uncategorized May 16, 2023

From the Desk of Klark Brown (no AI was used in the creation of this writing)



I want to take you behind the scenes in my world. 

If you are like me I end up blaming the lack of time for almost everything.

“I can’t”, “I didn’t”, or the worst “ I won’t”. These are negative affirmations and believe me, your brain will believe them.

I recently started a new system to help me realize that it's not true that I don’t have time…but I am not making the best use of our time.

That is a HUGE subject you have likely read about and heard a million times. The fact that if you are still stuck, then the information didn’t work.

The brain is the Conan the Barbarian of your body. The strength it possesses is overwhelming. But as bright as it is…it is not hard to FOOL.

So I want to share how I have used the technology in everyone's pocket to start building new habits around making sure I am aware of...

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Claims Adjuster Conference 2023

From the Desk of Klark Brown (No AI was used in the creation of this writing or blog)


It is conference season, my friends. Get ready !!


Were you invited? Are only “PRERRERED” invited?


We already had the RIA Expo, Nexxus, DKI, and the Spring Experience was recently in Ft Lauderdale.

I encourage you to get that new outfit for the 2023 Claims Denial Adjusters Conference.

We are hearing that about 4500 Claims Specialists (they don’t even use adjusters most of the time anymore).

 This is going to be held in Salt Lake City, near their cousins of Verisk and Xactimate. Makes logical sense to the organizers

A large group will be gathered for 2 full days of learning and networking. 

What you can expect:




  • Welcome and greetings 8 am
  • Tips to justify ignoring clients' emails and phone calls 9:15-10:30 am
  • Avoiding assertions that you may not be an adjuster 10:45-11:30
  • Learning construction or remediation standard (IICCRC) 11:30...
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