GET FIRED UP FOR FREEDOM!

As you celebrate Independence Day on the Fourth of July, it’s a good time to celebrate independence in business. This freedom is a primary reason why entrepreneurs take the leap of faith to build their own business.

“For all entrepreneurs, starting a business is the route to ‘life, liberty, and the pursuit of happiness,’ no matter how risky,” Martin Zwilling says in a story for Business Insider. He calls it “the American dream.”

The following are some areas of freedom that business owners can enjoy when they start their own business. Notice I said “can”. Not all do… that's why Restoration Advisers exists. We exist to help business owners find the freedoms they dreamed of from the start so that they can have a greater impact on their family and community. 

Some of the elements of today's blog are from an investing website called Business to Community.

Freedom to be happy

Happy is a word that more of us could use in our...

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Its almost like I don't care anymore

Once you’ve identified the key systems that make your business money, it’s now time to extract them.

But here’s where many business owners get tripped up... they try to create all the systems themselves! And once they’ve been created, then they feel an overwhelming pressure to perform all of the systems themselves. 

As a business owner, you’ll never be free from the day to day operations if you’re always deciding to involve yourself in them.

This is a pivotal decision point where businesses can either remain in the stationary stage and continue to decline, or start systemising the right way so they can move to the scalable and saleable stages.

I had a breakthrough moment with a client this week who has been working hard on breaking free from doing things the way he’s always been doing them. 

His words to me (in a troubled tone) were, “It's almost like I don’t care anymore.” 

On the surface that sounds...

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Is this FRAUD?!

We turned this one over to the APA. 

Guess where it went from there?! 

 


 

Here is the scenario.
Comment at the end and let us know what you think! 

  1. Invoice for complete (agreed upon) services. 
  2. Packout from fire.
  3. Liberty Mutual.
  4. QuickBooks invoice sent to insured.
  5. Liberty RECREATED the invoice, with contractor logo and all, with lowered unit rates.

 

Can you imagine the STONES?

Of Course their reasoning is inaccurate, but that's beside the point.

We posted a letter on Facebook and tagged the company that the adjuster was referring to.
We thought we’d share it here… but we’d love to hear your perspective.
Be sure to drop us a comment below. 

“Greetings Liberty Mutual Insurance, I'd like to extend my knowledge base and services to you and your organization.

I will actually do this once at NO FEE, as I think the overall Net Gain will help and impact endless parties.

From a factual standpoint, I'd like to clear up...

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250+ Sessions with restorers JUST LIKE YOU!

Later this month, I will be traveling to do my 250th (ish) Onsite Business Assessment for the restoration industry and I thought this might be a useful time to capture what this has taught me and what it has often created for the restorers I worked with. Not all have the same results, but most are on the voyage. 

First, we should ask WHY I WAS HIRED. Well, that would take dozens of pages…..but I can summarize one major thing. 

Organization. 

An owner or set of managers know they work hard, have acquired all the technical skills, built a good company and brand…..but they just aren’t launching or where they WANT TO BE. 

That’s fair.
It means there is a dream.
Fantastic start. 

If you were to ask me: “Klark, what is THE largest thing you see missing or holding a company back in the restoration industry?”

The #1 is pretty clear and #2 is very closely related. 

It is:
A strong leadership team
and
an operational...

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You don’t want to find yourself inside Klarks head.

 Trust me when I say,

"You don’t want to find yourself inside Klarks head."

But if you happen to find yourself there, or at least in his presence, this is the kind of shit you’d hear.

This was a random BLURT moment in the office last week. I had to share it.
I know you know him well enough to know that he speaks what he thinks, especially when he thinks it will help someone. 

The analogy was striking. It really speaks to an issue that we hear about every day.

"Imagine being a restaurant owner and going to alll the grilled cheese making classes every year.

That's what a large percentage of the restoration industry does. The owners and leaders LOVE going to drying classes. They LOVE to get certifications. 

The pursuit of being a better technician often supersedes the need for becoming a better business owner/leader.

 Why? 

So they can get a small percentage points more dry in a small fraction of time faster?

How does that help thier BUSINESS?"

...

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NEXT GEN Superstars!

Superstar: a star (as in sports or the movies) who is considered extremely talented, has great public appeal

 

Here at Restoration Advisers we get the opportunity to meet some incredible people, and from time to time the people also get to meet each other. 

Disaster Podcaster Season 2 Episode 6 is where 2 superstars meet and share their perspective on the industry, share their journey to leadership, and help the listeners understand and get a perspective that isn’t generally on podcasts! 

 

One industry

2 superstars

2 different journeys

One works in a family owned business

One has worked at multiple companies

One is a Triple Master

One has a lot of experience in fire restoration (and is a volunteer firefighter)

Both started at the bottom so to speak. 

Both are now in leadership roles

Both are dedicated to the restoration industry

Both are creating more leaders by leading well

Both Robert More, and Dylan Timmel will be on the Disaster Podcaster Season 2...

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Hiring Process- Importance of who you hire

leadership staffing systems Feb 08, 2022

This is right off the notebook of Klark... he sent this to our clients but I wanted to share it with you too!

Its so good. And it really addresses a challenge that the industry is facing right now. 

 



I know in this current climate of human assets, this is HARD….but I have ALWAYS looked at hiring a new person to the team as an investment.

I would do my research

I would make sure exactly what I am hiring for

I would expect an ROI. A $50,000 annual person can make you 50k, lose you 50k or make you $600,000.

Isn’t that worth finding the right person.

The idea of turning down work doesn’t sit well with many…..but I continue to watch us play Russian Roulette with our customers, our brand and burn our other staff or management but asking them to manage people that won’t ever really care about your business or their part in it.
These people should NEVER be allowed to wear your shirts. Decline a job before you let that happen.

If you go to a...

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The Great Resignation - And how restorers can benefit!

staffing systems Nov 09, 2021

The Great Resignation is upon us. We can worry about the future, or we can figure out how to turn the resignation from other companies into opportunities to hire incredible talent.

After talking about the what and the why of the situation we find ourselves in, we will dig into the how. We have a tool to help you maximize your opportunity and streamline your hiring and onboarding process. A good process can help you make better decisions, and hopefully make better decisions on the people you hire!

Lets dig in.

Arguably politics may or may not play a role in this. We digress. 

 We need to figure out why so we can address the problem and become an attractive company and bring in some incredible people. 

Forbes put out an article for leaders to consider.

Here are some takeaways:

  • Forty percent of employees cited burnout as a top reason for leaving. 
  • Employees were so dissatisfied with their situation that more than one-quarter (28%) of all respondents left their...
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I'll hang my hat on this one sales tactic

sales systems Nov 02, 2021

I'm not a sales guru. But I have had my own business... a couple of them. I've been a corporate sales manager. If I could summarize all of my experience in to only ONE tactic, I'd hang my hat on this one.

When I was getting started in the small business ownership life, I was HUNGRY (for work). I started from absolutely nothing. I didn't purchase a business. I didn't get a franchise. I literally built from the ground up.
I was excited to get every single phone call. 

As my journey progressed, I got busy. My phone was ringing a lot more frequently. The challenge was that I was in the field doing the work. It was easy to keep focused on the job, and not the future. I started living the roller coaster business. Slow week, busy week. Slow week, busy week. You get the picture. I'm sure you've been there on some level. 

In the restoration industry, we have to respond in the middle of the night. On a weekend. Hell... many of us have answered calls on important family holidays. The...

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Recruiting and Staffing EPIDEMIC

Staffing is an incredible burden to the restoration industry as a whole. But we can take solace in the fact that it's an epidemic and it is not sparing anyone, especially blue collar industries.

We actually did a podcast on this subject. It is definitely one of the most popular episodes to date. It is titled “I got 99 problems, and staffing is one”. 

We have also created a template for a recruiting and hiring process that you will be able to download for FREE at the end of this post. 

We talk with restoration companies every single day, and we hear the same thing from everyone in every corner of the country:

We can’t find help.

No one even applies.

If they apply, they are no call no show to the interview.
 

Its the same story!

What do we do?

Everyone is tired of hearing culture and money is the solution. 

But the truth is, these are big factors. The companies that we see thriving in this tumultuous time are companies that are paying well, and...

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