Black and white.
Seems like it is shaping up to be the theme for Restoration Advisers in 2023.
We fly solo.
We walk alone.
A lot of naysayers.
What they are missing is the simplicity of what we talk about.
We preach doing things RIGHT.
Right for you.
Right for your people.
Right for your business.
We don’t need to follow a script that everyone else says we should follow.
You don’t either.
The challenge is figuring out what the right thing is for you, your people, and your business.
We use an 8 step process so your business can have an identity.
What do you stand for? Meaning. What is at the core of everything you do?
In the business world people like to use the words “core values”.
What is it that you want to be known for when all of this is in the past?
Either when you die. Or when your business shuts down.
What do you want people to know you and your business for?
In the business world… It's known as a mission...
Fatigue and Burnout from Fighting to Get Paid by the Insurance Companies?
I want to talk about something that I believe many of you will resonate with and relate to.
I speak to a lot of people in restoration and remediation with small and big companies. And a prevalent theme that I'm seeing is fatigue from the fight of trying to get paid by the insurance companies.
Unless you have been in hibernation for the last decade, I’m sure you’ve noticed that the insurance processes and procedures have become harder over time. It’s like year after year and job after job, the same thing happens and it’s causing a lot of people to get tired and burn out.
Check out this weeks episode of Disaster Podcaster
Take Time to Rest and Work on Things
Every year, I take one week and go to a pretty remote area of Montana. It's a humble place.
I go there with the pure intention of disconnecting...
If you were offered a reset button for your business, would you press it?
We’ve been doing solo podcasts for a while on the Disaster Podcaster. Much easier, far less complex recording process.
As we post-produced it we realized that there were some audio issues. Nothing that most people would pick up on, but significant enough that we felt that they needed to be addressed to get future podcasts to an acceptable standard in our books.
We adjusted knobs. We turned dials. We slid sliders. To no avail.
Then Klark yanked the XLR chord out of channel 4 and plugged it into channel 1. Shazam.
All was well.
The audio was seemingly perfect.
All we needed was to change channels.
We needed to try something new.
The irony of the situation was that the podcast that revealed the issue to...
Let’s have a conversation about certifications.
The restoration industry loves education. They love all the certifications. Many people chase the prestigious title of “Triple Master”.
Certifications are very popular and some may say pertinent to have to build a strong restoration company.
In our discussion, we will cover some of the following topics:
I want to start by saying that education, knowledge and accuracy on the processes in which you perform restoration and especially mitigation are incredibly important.
Important from a liability standpoint for sure. Improper structural drying, faulty cleaning and skipped steps in the terms of safety, can open you and your entire company up to liability.
Molds, toxins, bacteria, hazards and biological exposures can impact the health of your staff, your client and the surrounding...
You just might owe hundreds of clients an apology.
Apologies are a very hard thing for people to wrap their heads around because ego and pride get in the way.
Stay with me here for a moment.
You must first start out by knowing that my article here is a resource to improve.
As pretty much an optimist, I believe the overwhelming population of the world, and in this case, the roofing industry means to do the best they can for their client.
But this elusive thing called education just always dances around.
If you are currently in or have even been in the roofing industry for any period of time, it is quite likely that you have missed a few opportunities to truly deliver for your client. Again…not the intention (let’s hope), but from knowledge.
If this does not pertain to you, reach around and pat yourself on the back because you are up at the ninja level.
As a 20-year veteran and very knowledgeable MITIGATION expert, I have seen...
So, I wrote this to explain to all my non disaster and restoration industry friends how our business model has been jammed. When I say jammed....I mean a force so large and with endless funds....that small and medium businesses feel powerless.
Feel free to use the "problem" in your marketing, on boarding, or defense.
Please. I implore you. Join in with being part of the solution that I've included in this blog.
A homeowner (or business) has a fire or flood.
They have insurance (and plenty of coverage).
A contractor is contacted to perform emergency services (2 am).
Insured makes a claim with their trusting insurance (premiums paid for 13 years, always on time).
The first thing that happens is they look for evidence to deny the claim. That's effort 1.
Then when it seems to be a covered issue, they have a list of vendors that have agreed to be their preferred. This only means that they have agreed to rates and sometimes omission of charges...
A Tale of Two Contractors
Our experience last summer is a sobering reminder that each small business owner and manager should look down the road and muse, "What will each customer be saying about me when we are finished?"
If you own your own small business, or are thinking of starting one, here's something to remember: There is nothing as damaging as a very disappointed customer.
Take me, for instance. Last summer my wife and I hired a young, inexperienced restoration contractor after a quick google search when we had a pipe burst in our upstairs bathroom over the kitchen. We had just purchased a country house on 60 acres and the young contractor seemed like a nice enough fellow, so I hired him on the spot. Our renovation project was off and running -- or so I thought.
My lack of due diligence instantly qualified me for The Bonehead Decision Hall of Fame. I didn't grasp that this guy had been a great carpet cleaner and had recently gone into business for himself as an unproven...
The title should be 12 signs that you are a great employee. That is of course if we weren’t rebels and we listened to what all marketing professionals say about positioning your content from the affirmative.
We are rebels at heart.
You know this by now.
Back to normal programming.
Most people will try to show you why you are a good employee. But in the work that we do, where we speak to lots of restoration contractors on the daily, and all we hear about is how hard it is to find GOOD people.
So we saw this graphic and thought we’d be the bad guys and tell everyone out there who consumes our content about what they are doing wrong, and signs that you should look for to see how can self identify issues.
Lets jump in:
1 You are not punctual
The great Albert Einstein has been repeatedly attributed as saying, “The definition of insanity is doing the same thing over and over expecting different results”.
While we refuse to call anyone insane, we do repeatedly see an industry that does the same thing over and over.
Over and over they plead for a different outcome.
We have conversations with restoration professionals every day.
It's what we do.
And when I say professional, I emphatically say these people are some of the technically brightest people on the planet in their discipline.
They know how to dry very well. They know how to mitigate impressively.
They started their business because they want to help people. Empathy for others is off the charts.
Empathy is what gets them in difficult situations.
They feel the clients pressure so much that they assume the burden of the situation. They cannot separate out what the clients (insured…NOT the insurance company) burden is, and what...
If you happen to be at all aware of the talent development organization of a major league baseball team, the term Farm Team will not be unfamiliar.
But let’s catch those up that might not be clear on principle.
Branch Rickey was famous for developing and bringing Jackie Robinson to the Majors. But you can read here on how he further strengthened his team(the Cardinals) with a training and growth culture
You have heard, “ No one is self-made”? Well, that is true in sports as well. Infants are not born to slam dunk or run the fastest 100 meters.
That said, MLB baseball players often leave college and enter the “Farm Team” system. This is the start of the journey.
Some of course fast track and get the majors much quicker. Some never leave the farm. This is what it’s for. See how a player performs over a longer span of time and how they take coaching. Do they improve? Have bad habits? Get along with teammates.
We can all attest the...