From the desk of Klark Brown (no AI was used in the creation of this blog)

This should be shared and taught weekly by all management.

Week 1.

Be Proactive.

Start with the right mindset and be mindful of your actions.

Lesson. Explain this concept.

Create 2-3 examples.

Show outcomes and show stakes.

Have the team give you feedback. Everyone answers. No one gets to be a wallflower.

Week 2.

Begin with the end in mind.

This may be my favorite.

Help the team develop habits of thinking about where we end up and not just what we are doing

Loading trucks

Documentation.

Client scope

Customer service

Getting paid.

The end in mind. Not just whatever happens happens.

Week 3

First things first

Prioritize.

Important and urgent are not the same.

I've shared The Eisenhower Matrix many times.

Learn this theory and teach your team. You will see results.

Week 4

Think Win-Win

Help your staff understand the culture of mutual results and reciprocity.

Get them the book How to...

People in this industry avoid real sensitive topics. But we’re not afraid to touch those. 

This is Part 4 of the series where we talk about what it means to be a professional restorer. 

If it’s your first time reading this blog or listening to our podcast,  you can always visit our previous blog posts and podcast episodes and catch up before we start Season 3 at Jan 27th 2023. 

Here are also the links below to the podcast episodes for the three parts that we have already discussed:

S2:E19 Professional Series Part 1 - Technically Qualified

S2:EP20 Professional Series Part 2 - Leadership & Culture

S2:EP21 Professional Series Part 3 - Being Structured

You can also check out this week's episode of Disaster Podcaster:

S2:E22 Professional Series Part 4 - Being the EXAMPLE

When we talk about what makes a professional restorer or professional specialist in any field or trade, it could probably take 47 or more blogs to get everything covered. But for...