From the desk of Klark Brown (no AI was used in the creation of this blog)
This should be shared and taught weekly by all management.
Start with the right mindset and be mindful of your actions.
Lesson. Explain this concept.
Create 2-3 examples.
Show outcomes and show stakes.
Have the team give you feedback. Everyone answers. No one gets to be a wallflower.
Begin with the end in mind.
This may be my favorite.
Help the team develop habits of thinking about where we end up and not just what we are doing
The end in mind. Not just whatever happens happens.
First things first
Important and urgent are not the same.
I've shared The Eisenhower Matrix many times.
Learn this theory and teach your team. You will see results.
Help your staff understand the culture of mutual results and reciprocity.
Get them the book How to Win Friends and Influence People.
It will change everything.
Seek first to understand before being understood.
This one is hard.
Empathetic listening for clues of
2 ears, and 1 mouth for a reason.
Get your team better at this and your customers will refer you to friends and family, using your staff's name
Combine team strengths for maximum results.
Ego is the Enemy
Learn DISC or personality profiles
End in mind
Sharpen the Saw
Eternal education. Make it a culture.
This lesson plan is just the beginning.
Create weekly training sessions.
Lastly, Of course, contact Restoration Advisers and allow us to be part of your team and growth in 2023.
Don't waste another year.
CREATE SOME EXPECTATIONS
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