EFFECTIVELY MANAGING CLIENT EXPECTATIONS
SO YOU GET PAID
the restoration industry's only course designed to teach you the skills to confidently get paid for projects based on upfront expectations

Not knowing how to streamline your production processes?
Allowing customers and carriers to drive the scope of your projects?
Feeling like a greedy contractor when it comes to conversations regarding money?
Customers blaming you for additional out of pocket expenses?
Carriers adjusting your prices on your estimates and invoices?
Losing money because you aren't charging enough on jobs to make a profit?


By streamlining production processes, you are able to move away from the frantic response and hurry to complete jobs to a more transparent and effective method.

By setting clear expectations with customer from the onset, you will confidently hold meaningful and purpose driven conversations. Allowing you to get paid for the work you have completed at a price that will allow you to grow your company.

With the confidence of your customer experience off to a strong start thanks to your team, you are able to focus on the other areas in your business that foster brand growth. Now that you are "out of the weeds", you can scale your company and be the CEO you've envisioned from the start.
Do you want to learn how to stop leaving money on the table, wasting time negotiating with carriers, and risking your reputation –basically, doing things the way you’ve always done it? And instead, confidently get paid for projects based on upfront expectations, transparent conversations, and happier customers?
Based on our experience, although each job may have its unique aspects (about 10%), approximately 90% of the tasks and approaches are similar across all projects. So, when onboarding customers for various projects, you can use mostly the same processes. However, be prepared to handle some outlying complexities and variances that may require you to iterate a few different conversations.
If you are in a contractual agreement or service agreement with a program TPA, client onboarding is STILL a critical process, but there might be some variations in the language used and outcome expectations compared to other situations.
Learning the complete onboarding process will allow you to identify and evaluate areas where modifications might be necessary. Additionally, our coaching options can provide further clarity and assistance in navigating these specifics.
This approach is applicable to both independent and franchises. Client Onboarding is an incredibly valuable tool that can significantly contribute to help you begin winning raving fans.
Moreover, franchises can enjoy the added benefit of a larger footprint, which can further enhance their overall impact.
We can't imagine anyone not picking up at least a handful of new ideas and assets from this approach. Our coaching team is also available to provide assistance, but it’s worth noting that the course and teaching have been successfully proven hundreds of times. If you encounter any challenges with its effectiveness, it’s possible that there might be some other factors hindering progress, which can be addressed and altered before achieving the desired results.
A LOT.
The course as a standalone doesn't come with support from the community, or a implementation coach.
Joining RBA will get you access to a outstanding community of Restoprueners™️ who are implementing this program in their business, among other things taught by Restoration Advisers.
Not to mention the cost savings.
DISCLAIMER: We are not advocates of arguing with insurance parties. However, we understand the irresistible desire to be “RIGHT”. Use with caution.
Also, we do not promote that you should ever be a jerk and use any of these responses to make someone else feel bad.
Please use it responsibly.

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