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Cashflow Stress starts at Onboarding for Restorers - How to fix it!

ar client onboarding clients customer service Sep 01, 2025

If you feel like you’re always chasing money, buried in accounts receivable, and stressed out fighting for every penny, you’re not alone. Most restoration companies are living this every day.

Jobs take longer than they should.

Payments drag out months past the contract terms.

Cashflow dries up.

Owners stay on defense in a war of emails and phone calls instead of running the job.

 The work isn’t the problem.

You know how to do the work.

What’s broken is the way jobs are started.

The first 15 minutes of a job decide whether you’ll get paid on time or spend months trying to collect. When you begin without control, you hand it over to someone else.

Usually the carrier.

That one decision ripples through the whole project.

I was talking with Russ Harlow (EP 9 of Disaster Podcaster) about this and he put it plain: contractors don’t lose money because of bad jobs, they lose money because they let go of control on day one.

 

Think about it.

You take the call.

You walk the property.

You start the job.

But if you don’t set clear expectations right then, someone else will. The client doesn’t know what to expect, the adjuster steps in, and before long you’re the middleman in a game you can’t win.

That’s why AR buries you.

That’s why you’re always waiting on checks.

That’s why you’re always fighting for dollars you’ve already earned.

It doesn’t have to stay that way.

You can start jobs on your terms.

You can get paid within the contract you signed.

You can run fewer jobs and still make the same profit, because the right clients respect the process and pay according to the agreement.

The shift is simple.

Set expectations early.

Define roles clearly.

Stick to the contract.

Stop playing adjuster and start playing contractor.

Every job begins with a conversation, and that conversation determines the whole outcome.

We built the 2-day Client Onboarding Class for this exact reason. Two full days of working through the conversations, documents, and systems that put you back in control. If you’re tired of being buried in AR, stressed over cashflow, and stuck on defense, this class will show you how to flip the script.

Registration closes October 17.

Reserve your seat now and change the way you start every job going forward. 👇

https://www.restorationadvisers.com/finish-jobs-collect-checks

 

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